Eye MD Ophthalmology logo

Frequently Asked Questions

  • I think I have pink eye, can you call in medicine for me?
    No we cannot. Pink eye is a general term for conjunctivitis. Conjunctivitis can be caused by a virus, a bacteria, an allergy, or a fungus. In order to best treat you, you will need an appointment. We are happy to work in acute problems and infections, just give our office a call.
  • I have glaucoma, my PCP put me on a medicine that says not to take if you have glaucoma. Can I take it?
    Some systemic oral medication, whether it is prescription or OTC, can potential precipitate problems with ongoing glaucoma treatment. If you have any type of glaucoma and you are concerned, please give us a call or make an appointment.
  • My drops are irritating my eyes, can I stop them?
    Please call our office if you are having problems with your prescription eye drops. Our technicians will be happy to answer your questions.
  • My insurance won’t pay for my drops, what should I do?
    We work diligently with your insurance and pharmacy to get your drops covered. Make sure you have contacted your insurance and understand why they won’t cover your medicines. One of our trained technicians will be able to further help you once we receive the information.
  • Can I use artificial tears along with my glaucoma drops?
    Yes. Make sure to separate the drops by at least 5 minutes.
  • Do I need to space my drops apart?
    Yes. When you are using multiple eye drops, we recommend waiting 5 minutes between each medicine.
  • Can you mail me samples of my drops?
    No. We cannot mail samples. We usually have samples in our office to give to our patients, but we cannot mail them.
  • What kind of insurance do you take?
    We accept most major medical and vision insurance plans. if you have questions regarding your benefits, please call the number on the back of your insurance card (most accurate) or call us at 931-393-6004. We will be happy to assist you.
  • Are you sure I need the sunglassesafter dilation?
    Yes. When your eyes are dilated, the pupil (the natural opening to the back of the eye - sort of like a window) is unable to constrict to light for a few hours after we put the drops in. When you go outside after you have been dilated, you will be very sensitive to the sunlight. The post-dilation glasses protect your eyes from the UV exposure and also will make you more comfortable.
  • How long do you stay dilated?
    A normal dilation will last three to four hours.
  • Why does my medical insurance not cover the refraction?
    Refractions are not considered medically necessary, therefore your medical insurance will not cover this procedure. Our front staff works diligently to determine eligibility prior to your appointment so you are aware of your coverage at the time of your appointment.
  • What do I need to bring with me to my appointment?
    Please bring an updated medication list and all of your eye drops.
  • I am getting a contact lens exam, do I need to wear my contacts into the office?
    Yes, and please bring your old boxes or prescriptions with you.